Refund & Cancellation Policy
A plain-language explanation of how billing, cancellations and refunds work.
The short version
Cancel any time from your account. Spent credits and past billing periods aren't refunded, but we will make things right for accidental charges, duplicates, or extended outages — and always where consumer-protection law requires.
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The nature of what you're buying
Logogo sells access to an AI-powered design service. Every generation, edit or upscale consumes GO Credits and immediately calls paid third-party AI models on our infrastructure. Because the compute cost is incurred the moment credits are spent, spent credits are non-refundable.
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Subscription cancellation
You can cancel your subscription at any time from Account → Billing → Manage billing. Cancellation stops future renewals but does not refund the current billing period. Your plan remains active — including any credits granted for that period — until the end of the period you already paid for.
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GO Credits top-ups
One-time GO Credit top-ups are final sales once the credits are delivered to your account. Unused credits remain in your balance and do not expire while your account is active. Credits are non-transferable and have no cash value.
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When we will issue a refund
We will refund a subscription charge or top-up in the following cases: • The charge was made in error (for example, a duplicate charge or an accidental purchase reported within 24 hours of the transaction, before any credits from that purchase are spent). • The service was materially unavailable for an extended period during your paid billing period and prevented you from using purchased credits. • You are entitled to a refund under mandatory consumer-protection laws in your country (for example, Australian Consumer Law or the EU right of withdrawal where it applies to digital services). Refunds are issued to the original payment method via Stripe, typically within 5–10 business days.
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How to request a refund
Email go@logogo.ai from the address on your account with your order/subscription details and a short explanation. We aim to respond within one business day (Brisbane / AEST).
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Chargebacks
If you believe a charge is incorrect, please contact us first — we can almost always resolve issues faster than a bank dispute. Fraudulent chargebacks may result in suspension of the account.
Contact
Robina Research Pty Ltd
Robina QLD 4226, Australia